Tiaki Promise

Tangata whenua (people of this land/indigenous to Aotearoa New Zealand) are informed by values, such as manaakitanga (hospitality, kindness, respect, generosity) and kaitiakitanga (guardianship of the environment). These values underpin the Tiaki Promise.

New Zealand is precious, and everyone who lives and travels here has a responsibility to look after it. The Tiaki Promise is a commitment to care for New Zealand, for now and for future generations. By following the Tiaki Promise, you are making a commitment to New Zealand. To act as a guardian, protecting and preserving our home.

In te reo Māori, Tiaki means to care for, to protect. Kaitiakitanga means guardianship. As part of that, the Tiaki Promise encourages manuhiri (visitors) travelling to and around Aotearoa New Zealand to do so with an open heart and mind.  We ask visitors to Dylans Country Cottages to respect our policies, in particular to be considerate with noise, respect Lavendyl’s garden and the hard work that caring for it involves and to leave it as they find it for the enjoyment of all.


For many years the owners of Dylan’s have taken stewardship of the planet’s resources seriously.  This world has limited resources and in order for future generations to survive it is essential that each generation acts responsibly. Our approach to sustainability has been endorsed by Qualmark via their Bronze Qualmark rating.

Our breakfast is as home-made as we can make it. We want our guests to feel special and cared for through the love and time we put into preparing their breakfast components.

We believe in getting the maximum life out of everything we use.  We do not replace items just because they are old if they are still functioning as they need to. For example our hot plates may be getting on a bit but they still provide adequate heat for cooking; We expect you to cook in the much newer pans. We repair rather than replace. We replace our linen when it can no longer deliver the comfort we want you to enjoy.

The gardens at Lavendyl are maintained as organically as possible, minimising use of chemicals. Lavendyl does not use chemicals on their lavender, using only lime and seaweed fertiliser.  This can mean the gardens are not always manicured but the bees and insects benefit from the wider variety of plant material so someone always wins. They try to limit use of chemicals to twice a year on our hard paved areas such as the driveway. The downside to this is it may be weedy in appearance at times.

Lavendyl is very conscious that the garden is not the place to use water during a drought. Thus they will allow plants that need more water than the environment can provide to die and replace them with more sustainable options. They mulch with Linseed straw which is long lasting, helps to retain moisture in the soil and gives out nutrients as it decays. They water their cropping lavender very sparingly.

Respecting the needs of our visitors is very important to us. We like to give our guests the time and attention they want. Buster, our Springer Spaniel, is always willing to entertain any four legged friends that visit.

We summarise our approach below:

  • Act with integrity
  • Tell the truth
  • Keep commitments
  • Treat people with dignity and respect
  • Promote positive relationships
  • Protect the environment
  • Excel